By purchasing an item(s) from AshleyDylan.com, you are accepting these terms.
Shipping
We currently ship all orders USPS priority mail flat rate or USPS first class mail.
Free shipping: Free shipping is only available on select items for United States customers.
United States: Ships within 2 weeks. Tracking, and up to $50 insurance from USPS Flat Rate (restrictions may apply); please contact USPS for any lost or damaged packages.
International: Ships within 1 month. Tracking, and up to $200 insurance from USPS Flat Rate (restrictions may apply); please contact USPS for any lost or damaged packages. Customers are responsible for any taxes or custom’s clearance fees.
To return your product, you should mail your product to:
Ashley Dylan
P.O. Box 663
Okemos, MI 48805
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We do recommend using a trackable shipping service and/or purchasing shipping insurance.
Returns
Returns must be made within 30 days of purchase date.
To complete your return, we require a receipt or proof of purchase.
Non-returnable items:
Downloadable products
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a refund will be issued to your original method of payment, within 1-3 business days.
Please keep in mind that shipping costs are not refundable as that service has already been completed with third parties.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ashley@ashleydylan.com.
Exchanges (if applicable)
If you need to exchange, send us an email at ashley@ashleydylan.com and send the product to:
Ashley Dylan
P.O. Box 663
Okemos, MI 48805
If you are having any issues with your order, please feel free to contact us. We would be happy to help!
