By purchasing an item(s) from AshleyDylan.com, you are accepting these terms.
Shipping
All products are currently digital download only. No products will be shipped.
Returns
Returns must be made within 30 days of purchase date.
To complete your return, we require a receipt or proof of purchase.
Non-returnable items:
Downloadable products
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a refund will be issued to your original method of payment, within 1-3 business days.
Please keep in mind that shipping costs are not refundable as that service has already been completed with third parties.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ashley@ashleydylan.com.
Exchanges (if applicable)
If you need to exchange, send us an email at ashley@ashleydylan.com:
Non-exchangable items:
Downloadable products
If you are having any issues with your order, please feel free to contact us. We would be happy to help!